Help Centre

Frequently Asked Questions

Everything you need to know about using e6game — from registering your account and depositing in PKR, to understanding how cricket betting works and what responsible gambling tools are available. Browse by category or jump to the section that matters most to you right now.

Quick Reference

What Can We Help You With?

The five sections below cover the most common topics across e6game's platform. Each contains detailed answers written specifically for Pakistani users.

Account & Registration

Who can register, age and identity requirements, CNIC verification, password resets and keeping your account details up to date on e6game.

Deposits & Withdrawals

Supported Pakistani payment methods including Easypaisa, JazzCash, Raast and bank transfers. Deposit speeds, withdrawal timelines and PKR transaction limits.

Games & Betting

Cricket and PSL/T20 betting, live in-play markets, live casino games, slots and how RNG fairness works. Find the game formats that suit your style.

Bonuses & Promotions

Welcome bonuses, wagering requirements, how PKR bonus amounts work, opting out of bonuses, and what happens when a promotion expires.

Security & Responsible Gambling

Data protection, responsible gambling tools, self-exclusion, deposit and loss limits, session controls, legal context in Pakistan, and how to contact support.

Still Need Help?

Our support team is available 24/7. If your question is not covered in the FAQ sections below, reach out to us directly at [email protected] — we typically respond within 24 hours.

Account & Registration

5 questions

e6game is open to adults aged 18 or older — or the higher minimum age required by the Operator's license jurisdiction, whichever applies. You must also reside in a jurisdiction where accessing online betting platforms is not prohibited by local law. Providing accurate registration information is mandatory; false details may result in account closure and forfeiture of funds.

Pakistani users are typically required to submit a valid, government-issued CNIC (Computerised National Identity Card) as the primary identity document. In some cases, a selfie or liveness check alongside the document is also required. Proof of address may be requested at the Operator's discretion. All documents must be current, unaltered and fully legible.

No. e6game strictly enforces a one-account-per-person policy. Creating multiple accounts — whether using different email addresses, phone numbers or payment methods — is a breach of the Terms and Conditions. All duplicate accounts may be permanently closed and any associated balances forfeited. If you believe a duplicate account was created in error, contact support immediately.

Use the Forgot Password option on the login screen. You will receive a password reset link to your registered email address. If you no longer have access to that email address, contact the support team at [email protected] with your registered details so they can assist you with account recovery through identity verification.

Minor details such as contact preferences can often be updated via your account settings. Changes to core identity information — such as your name or date of birth — require submission of updated KYC documentation and manual review by the support team. Contact [email protected] with the relevant documents to initiate this process.

Deposits & Withdrawals

5 questions

e6game supports a range of payment options familiar to Pakistani users, which may include Easypaisa, JazzCash, Raast, and bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. Cryptocurrency options such as BTC and USDT may also be available. Method availability can vary by account verification status and current Operator policy. Note that payment-provider names are cited for context only — none of these providers endorse gambling.

Minimum deposit amounts are set by the Operator and displayed within the cashier section of your e6game account. They vary by payment method. As a general reference, many methods on platforms targeting Pakistani users have accessible minimums starting from around PKR 500 to PKR 1,000, but you should always check the current limits displayed in-platform as these can change.

Most deposits via mobile wallet methods such as Easypaisa and JazzCash are processed instantly or within a few minutes. Bank transfer deposits via HBL, UBL, Meezan Bank or Bank Alfalah may take longer depending on the sending institution's processing schedule. If a deposit has not appeared within the expected timeframe, retain your transaction reference and contact [email protected].

Navigate to the cashier or withdrawal section of your e6game account, select your preferred withdrawal method and enter the amount. Withdrawals are processed to the same payment method used for your deposit where possible. Your account must be fully KYC-verified before withdrawals are processed. Processing times vary by method — check the cashier section for current estimates.

Withdrawals may be delayed for several reasons: pending KYC verification, active bonus wagering requirements not yet met, additional AML checks triggered by transaction patterns, or a mismatch between the withdrawal method and the depositing method. Contact [email protected] with your account reference if your withdrawal has been pending longer than the timeframe indicated in the cashier section.

Games & How to Bet

5 questions

e6game covers a broad range of sports markets. Pakistani users will find extensive coverage of cricket — including Pakistan Super League (PSL) fixtures, ICC tournament matches, bilateral series and domestic T20 competitions. Football, tennis, basketball, UFC/MMA and esports are also prominently featured. Live in-play betting is available on selected markets during active events.

e6game does not claim affiliation with or endorsement from the PCB, PSL, ICC or any cricket team.

Live in-play betting lets you place wagers on events that are already in progress. Odds update in real time based on how the match or game is unfolding. You can bet on a range of live markets — from the next wicket in a cricket match to the next goal in a football fixture. Note that live odds move quickly and bets may be suspended briefly during key moments in a game, such as the fall of a wicket or a VAR review.

The live casino section on e6game features games streamed in real time from professional studios, including live blackjack, live roulette, live baccarat and game-show style titles. These are dealt by live human dealers and offer a more immersive experience than standard RNG table games. Minimum and maximum bet limits vary by table and are displayed before you join a game.

Slot games on e6game are sourced from licensed game providers whose titles use certified Random Number Generators (RNGs) to determine outcomes. Each spin is statistically independent of the previous one. Return-to-player (RTP) percentages — indicating the theoretical long-term payout rate — are typically published by the game provider and may be viewable within the game's information or help panel.

e6game itself does not typically charge processing fees on standard deposits or withdrawals. However, your bank, mobile wallet provider or payment processor may independently apply their own transaction fees or currency conversion charges. These third-party charges are outside e6game's control and are not refunded by the Operator. Check your payment provider's own fee schedule for current rates.

Bonuses & Promotions

4 questions

A welcome bonus is a promotional reward offered to newly registered users upon their first qualifying deposit. Specific bonus offers, amounts and eligibility conditions are set by the Operator and displayed in the promotions section of the Platform. Always read the full bonus terms — including wagering requirements, minimum odds, eligible games and expiry dates — before opting in.

A wagering requirement is the number of times you must bet a bonus amount (or bonus plus deposit) before any winnings from that bonus become withdrawable. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must place a total of PKR 10,000 in qualifying bets. Not all games contribute equally — slots typically count 100%, while live casino games may count less or be excluded entirely. Check individual promotion terms for specific contribution rates.

Yes. If you prefer to play without bonuses — which means no wagering requirements on your deposits — you can decline bonus offers at the point of deposit or request that your account be set to bonus-free mode by contacting [email protected]. Playing without bonuses gives you unrestricted access to your deposited funds without needing to meet any additional wagering criteria.

Yes. All bonuses on e6game have an expiry date, after which any unused bonus credit and associated pending winnings are forfeited. The specific expiry period varies by promotion and is stated in the individual bonus terms at the time of the offer. It is your responsibility to review expiry conditions before accepting any bonus.

Security & Responsible Gambling

5 questions

e6game uses HTTPS/TLS encryption for all data transmitted between your device and the Platform. Sensitive data — including identity documents and payment information — is protected both in transit and at rest using industry-standard security controls. Access to personal data within e6game's systems is restricted on a strict need-to-know basis. For full details, see the Privacy Policy.

e6game provides a full suite of responsible gambling tools accessible directly from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, cooling-off periods and self-exclusion. Limit reductions and self-exclusion requests take effect immediately. For a detailed guide to all available tools, visit the Responsible Gambling page.

Navigate to Account Settings and select the Responsible Gambling section, then choose Self-Exclusion and your preferred exclusion duration — typically 6 months, 1 year, 5 years or permanent. The exclusion takes effect immediately upon confirmation and cannot be reversed within the elected period. If you cannot access your account, email [email protected] stating that you are requesting self-exclusion and include your registered email address.

e6game does not claim authorisation from the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani authority. Online gambling may be subject to restrictions under Pakistani law, including the Prevention of Gambling Act, 1977. Users are solely responsible for determining whether accessing online betting platforms is lawful in their specific location. This FAQ does not constitute legal advice. Refer to the Terms & Conditions for further information.

You can reach the e6game support team by emailing [email protected] (plain text — not a clickable link). Live chat support may also be available directly within the Platform. Support is available 24/7 as provided by the Operator. Response times for email queries are typically within 24 hours; live chat responses are generally faster. Support is available in English, with Urdu available on request.

Still Have a Question?

Can't find what you're looking for in the FAQ sections above? Our support team covers everything from account issues and payment queries to game rules and responsible gambling tools — 24/7.

Support Email
Plain text — not a clickable link
Keep Exploring

Ready to Explore the Full e6game Platform?

Now that your questions are answered, head to the homepage to browse game categories and current promotions, review our full Terms & Conditions, or read about our responsible gambling commitment.

Visit Homepage Responsible Gambling About e6game

🔞 Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict gambling. e6game does not constitute legal advice.